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About Us

StepStone Hospitality is a best-in-class hotel management company with steadfast commitment to hotel owners, our brand partners, our guests and our employees. StepStone’s world-class leadership team with over 200 years of combined experience delivers exceptional results for our owners, no matter what the economic cycle.

Our primary objective is to understand ownership’s goals and deliver on our promise to meet those goals. Our dedicated team of professionals tailors and implements operating strategies to complement investment strategies and enhance the value of our clients’ assets.

We achieve this mission by adhering to five core values, on which the foundation of our company has been built.

  1. Do the Right Thing

  2. Hire the Best People

  3. Achieve Balanced Results for Stakeholders

  4. Have Integrity in All We Do

  5. Celebrate Success

OUR DIFFERENCE

Management Aligned to Owners Objectives
We strive to meet our owners objectives and align ourselves to them.

Full and Limited Service Branded Experience and Independent Hotel Experience
With years of experience managing diverse hotel properties, our team is adept at managing any property with uniquely tailored operating strategies, and an approved manager for all major brands.

Lowest Regional Team Ratio in the Industry
Our leadership team provides unparalleled level of attention for each asset, and every issue is addressed with high priority.

Embrace Asset Management
Our strong asset management/ownership background and access to information and data on current “best practices” in the industry enable us to maximize every opportunity to enhance the value of asset.

Food & Beverage Managed like an Independent Operation
We evaluate and operate all food and beverage outlets like an independent restaurateur to ensure the best operating results for our owners.

Renovation/Conversion Expertise
Our award winning renovation experience and proven ability to finish projects on time and on budget assure success of every renovation/conversion project.

Hotel Management

PROPERTY MANAGEMENT

By offering expertise in every aspect of hospitality management, StepStone delivers results maximizing return on investment. Our extensive value enhancement background allows us to achieve and exceed individual ownership objectives.

Hotel Operations Service Overview

  • Uniquely tailored operating strategies that complement ownership’s goals
  • Unparalleled level of attention from the regional team due to having the industry’s lowest hotel-to-regional team ratio
  • Centralized services that offer options and add values
  • Embrace asset management to further align ourselves to ownership’s objectives and maximize a hotel’s value
  • 100% transparency with ownership through a high level of communication
    • Weekly review of performance and updates on ongoing initiatives
    • Monthly or quarterly onsite meetings for additional detailed reviews
      Immediate communication and recommended solution for any item with critical nature
    • Daily operating review to identify any area to address
    • Leveraging owner’s market knowledge, ideas, and business contacts to improve hotel performance wherever possible
  • Immediate asset take-over
    • Ability to quickly mobilize a team of professionals and resources for an immediate management take-over
    • High level of attention from regional teams to address pre-existing issues

FOOD AND BEVERAGE DEVELOPMENT

StepStone evaluates and operates all F&B outlets like an independent restaurateur, including our approach to local marketing and operating margins.

Services Offered

  • Restaurant and bar concept development, including branding
  • Restaurant, bar, and kitchen design oversight
  • Renovation oversight
  • Menu planning & engineering
  • Bar/mixology
  • Overall programming/style of service
  • Business plan development
  • Staffing/training
  • Sales & marketing planning

PROJECT MANAGEMENT/CONSTRUCTION OVERSIGHT

StepStone provides project management and construction oversight for renovations, conversions, and redevelopment projects from start to finish–on time and on budget.

Services Offered

  • Selection of key consultants
  • PIP negotiations and pricing
  • Full renovation project management / oversight to ensure key goals and timelines are met
  • Liaise/coordination with the brand on approvals
  • Renovation accounting
    • Review of draws
    • Process checks
    • Track payments relative to work completed
  • Punch list/close out

LENDER/RECEIVER SERVICES

StepStone is highly regarded by lenders/borrowers and we are qualified to provide management services in distressed scenarios.

Lender / Receivership Service Qualifications

  • Multiple services to the lending community, including management and receivership services
  • Experienced in workouts, foreclosures, and restructurings
  • Strategic relationships/partnerships with hotelAVE, our sister company, as well as legal partners
  • Ability to manage on behalf of special servicers
  • Ability to act as a receiver and manager for state and federal receivership for hotels, condo-hotels, timeshares, resorts and other lodging operations — both single assets and portfolios
  • Our team has managed more than 1,250 hotels with more than 200,000 rooms in almost every state in the United States
  • Our team has extensive experience in workouts and operating distressed assets throughout all disciplines (operations, accounting, revenue management, human resources, legal, engineering, project management, IT, and sales & marketing)
  • Strong in place processes and template for distressed assets
  • Experienced team with strong bench strength and task force team members able to mobilize quickly
  • Fully bondable

ADVISORY SERVICES

StepStone utilizes extensive operational and market knowledge and access to industry data to assist our clients in making key decisions regarding their assets.

Services Offered

  • Feasibility analysis to evaluate various ground-up or ROI projects
  • Perform investment analysis for acquisition opportunities in all markets
  • Utilizing extensive database of industry best-practices and financial data, conduct operational overview and benchmark analysis to pinpoint areas of improvement
  • Branding options analysis for both existing properties and new development projects to maximize the value of the assets in support of clients’ investment strategies
  • Negotiate license agreement terms that complement clients’ strategies and protect their rights
  • Perform acquisitions due diligence services and manage the process to identify potential issues and maximize operational momentum from Day one